{"xsrfToken":"3471af3bf6f859dfa3f5bce579e4b14b8cf00dcb_lout","branding":{"id":"2","key":"ssd","name":"School Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6e4d00","headerLinkHoverBGColor":"#6e4d00","headerBadgeColor":"#6e4d00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b45828dd-9479-427a-b461-98d3d3061247/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjk5NjI5Ny00N2UzLTQ1MmMtYmQ4MS00MzQxNzE4Mzg1OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0NTgyOGRkLTk0NzktNDI3YS1iNDYxLTk4ZDNkMzA2MTI0NyI6WyJyZWFkIl19LCJleHAiOjE3NDE5NDgwMTgsIm5iZiI6MTc0MTk0NzQxOH0.gXdZq_boYfCOQNUPaYkdTNATBoLtrprZoobDTtSUIFc&client=0b996297-47e3-452c-bd81-434171838597&mode=fit","logoId":"b45828dd-9479-427a-b461-98d3d3061247","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rockport IT Dept. Service Desk","sharedPortalName":"ROCKPORT IT DEPT.","userInitialAnnouncementHeader":"Frequently Asked Questions","userInitialAnnouncementMessageWiki":"<p>Please take a look at our <a href=\"https://rockportma.atlassian.net/wiki/external/677347329/YjQwNzZjYmRmNTVmNDJiOGFjZDBlYTRiMjYyZWM3Y2Y?atlOrigin=eyJpIjoiMjVjMDAzMjQ2ZDQ5NGQ5YTk5Y2NjYTZmOTU4ZmMwNGUiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">frequently asked questions</a> page before submitting your request. Thank you!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rockport IT Dept. Service Desk","sharedPortalName":"ROCKPORT IT DEPT.","announcementHeader":"Frequently Asked Questions","announcementMessage":"Please take a look at our [frequently asked questions|https://rockportma.atlassian.net/wiki/external/677347329/YjQwNzZjYmRmNTVmNDJiOGFjZDBlYTRiMjYyZWM3Y2Y?atlOrigin=eyJpIjoiMjVjMDAzMjQ2ZDQ5NGQ5YTk5Y2NjYTZmOTU4ZmMwNGUiLCJwIjoiYyJ9] page before submitting your request. Thank you!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fb3765b9-2ada-4e4b-8bda-390ad8ccc322/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjk5NjI5Ny00N2UzLTQ1MmMtYmQ4MS00MzQxNzE4Mzg1OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiMzc2NWI5LTJhZGEtNGU0Yi04YmRhLTM5MGFkOGNjYzMyMiI6WyJyZWFkIl19LCJleHAiOjE3NDE5NDgwMTgsIm5iZiI6MTc0MTk0NzQxOH0.aPCGki_DeeoUbkBQFwLNi4H0925MIQmS2neQFKAr21Y&client=0b996297-47e3-452c-bd81-434171838597&height=300&mode=fit","bannerMediaApiFileId":"fb3765b9-2ada-4e4b-8bda-390ad8ccc322","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ssd","projectId":10001,"serviceDeskId":2,"name":"School Service Desk","description":"<p>Please use this portal if you are requesting IT Support for the School Dept.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"46","name":"Audio Issue with Display System","descriptionHtml":"","callToAction":"Audio Issue with Display System","introHtml":"<p>If you are experiencing audio issues with your in classroom display system please use this option.</p>","icon":10466,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[14],"key":""},{"id":"44","name":"Chromebook Issue (Charging/Power Related))","descriptionHtml":"","callToAction":"Chromebook Issue (Charging/Power Related))","introHtml":"<p>Report a chromebook not charging or turning on.</p>","icon":10561,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[13],"key":""},{"id":"43","name":"Chromebook Issue (Physical Damage)","descriptionHtml":"","callToAction":"Chromebook Issue (Physical Damage)","introHtml":"<p>Report a physical issue with a chromebook resulting from damage. (I.E. Missing keys, cracked screen)</p>","icon":10561,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[13],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[5],"key":""},{"id":"9","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4,3],"key":""},{"id":"47","name":"Interactivity Issue","descriptionHtml":"","callToAction":"Interactivity Issue","introHtml":"<p>If you are experiencing issues with the interactive portion of your in classroom display system please use this option.</p>","icon":10503,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[14],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"15","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[5],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7,6],"key":""},{"id":"20","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10466,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"<p>If you are requesting an Aspen account please include your name, your child's name, and their grade.</p>","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[5],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[5],"key":""},{"id":"49","name":"Request External CD Player","descriptionHtml":"","callToAction":"Request External CD Player","introHtml":"<p>Ask to be issued an External CD Player here.</p>","icon":10495,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[3],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[4],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[7,4],"key":""},{"id":"17","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[6],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[5,6],"key":""},{"id":"25","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[7],"key":""},{"id":"48","name":"Video Input Issue","descriptionHtml":"","callToAction":"Video Input Issue","introHtml":"<p>If you are experiencing issues with the video display/video input portion of your in classroom display system please use this option.</p>","icon":10498,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[14],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"45","name":"Walk In/In Person Request","descriptionHtml":"","callToAction":"Walk In/In Person Request","introHtml":"<p>Request received from an in person or walk in encounter.</p>","icon":10499,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":13,"name":"Chromebooks"},{"id":4,"name":"PC and Mac"},{"id":14,"name":"Classroom Displays"},{"id":5,"name":"Logins and Accounts"},{"id":7,"name":"Applications"},{"id":6,"name":"Servers and Infrastructure"}],"orderMapping":{"13":[44,43],"3":[49,9],"14":[48,47,46],"6":[17,23,12,20],"4":[16,9,18,19,22],"7":[23,18,25],"5":[14,12,10,11,13,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"de30f3d7-99f3-3dab-b78b-81a05470a569","appLinkName":"System Confluence","appLinkUrl":"https://rockportma.atlassian.net/wiki","spaceKey":"SSD","spaceName":"School Service Desk","spaceUrl":"https://rockportma.atlassian.net/wiki/spaces/SSD","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://rockportma.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjk5NjI5Ny00N2UzLTQ1MmMtYmQ4MS00MzQxNzE4Mzg1OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5NDg2MTgsIm5iZiI6MTc0MTk0NzQxOH0.JnHhQ6ByUDlrg-2IZafHJfukMBfVlQmm1kXPOW8Wllc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0b996297-47e3-452c-bd81-434171838597","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":10001,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10491,"iconUrl":"https://rockportma.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10181","label":"Availability","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10074","fieldConfigId":"10179","label":"Room Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-03-14T10:16:58+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"de30f3d7-99f3-3dab-b78b-81a05470a569","appLinkName":"System Confluence","appLinkUrl":"https://rockportma.atlassian.net/wiki","spaceKey":"SSD","spaceName":"School Service Desk","spaceUrl":"https://rockportma.atlassian.net/wiki/spaces/SSD","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://rockportma.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjk5NjI5Ny00N2UzLTQ1MmMtYmQ4MS00MzQxNzE4Mzg1OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5NDg2MTgsIm5iZiI6MTc0MTk0NzQxOH0.JnHhQ6ByUDlrg-2IZafHJfukMBfVlQmm1kXPOW8Wllc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0b996297-47e3-452c-bd81-434171838597","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}